Paddy Pallin Shipping Policy
Place your order by 16 December, 2018 to guarantee delivery before Christmas*
Worried you'll miss the Christmas delivery date? Don't worry, you can always shop in store! Find your nearest Paddy Pallin location HERE
Extended Holiday Exchange Policy
During the Christmas period we will be extending our exchange policy. All online purchases made between 1/12/2018 to 24/12/2018 are eligible for an exchange up until 31/02/2019.
If you wish to exchange or return your online purchase, please fill out the returns form found here. Please ensure the returns form is completed and placed inside your package box prior to returning your item.
*Orders placed by 16 December, 2018 will be sent with Australia post. We gaurentee delieveries to addresses within CBD locations. Need it sooner? Choose Express Shipping at checkout.
For expected delivery dates please use the Australian Post Shipping Calculator to find out if your order will arrive on time:
- 1.Enter 'from': PARRAMATTA NSW 2150
- 2.Enter "To": your delivery details
- 3.Click 'GO'
- 4.View Express Post or Parcel Post Delivery time estimate.
As long as you place your order prior to these cut-off dates we will dispatch in time to meet the Christmas shipping cut-off dates published by Australia Post.
We will do everything we can to ensure the prompt arrival of your gifts, however we are not responsible for situations that are out of our control including:
1. postal/courier provider delays or service failures
2. incorrect shipping addresses entered
3. requests for re-directs or any issue associated with the nominated courier company outside of our control
4. recipient not available to receive the order when delivery is attempted.
For questions please call the customer service line at 1300 654 259
Regular Shipping Conditions
Free Standard Australia wide shipping for orders over $99!
excludes Express Shipping. Orders under $99 are charged a flat rate of $9. We use a variety of Shipping Methods depending on your location, the item’s size, weight and dimensions. We will endeavor to use the most efficient method available to us at the time of dispatch that best serves your address or requirements. We use and trust carriers such as Australia Post, Startrack Express, and DHL. For all shipping methods, tracking numbers are provided for trackability and traceability via order shipment email notifications.
International orders: Only DHL Express is used for all international orders.
All orders are processed and dispatched between Monday and Friday, except NSW Public Holidays*. Orders are dispatched within 4 working days, usually sooner, unless otherwise advised. Express shipping does not express dispatch turnaround, only transit times. Should you require a faster turnaround of your order or must have the ‘Track n’ Trace’ service please contact us by email or phone. View Australia Posts Express network here
Our Order Process:
1. Place your order for your next exciting adventure.
2. An automatic email confirmation of your order is sent to you with costs shown for all items you have ordered.
3. Your order is received by our Paddy Pallin Mail and Online order team based in our Kent Street, Sydney CBD store.
4. When you order between 9am Friday and Sunday we will process your order on the Monday
5. The team collects the items in your order, sourcing from either stock available on site, from one of our stores or from the relevant supplier. This can take up to 4 working days and is usually faster.
6. If an item you have ordered isn't available because of system errors (we're not infallible!) you will be advised via email or phone about organising a substitution or cancellation. It is possible for such an email to end up in your spam/junk box so do keep an eye out after you place an order. You will be refunded for any item no longer available.
7. To ensure we deliver in a timely manner some orders or part of a order are shipped from another Paddy Pallin store in Australia to you.
8. Your order is packaged up.
9. Your parcel is picked up by the most appropriate carrier (or DHL Express for international orders).
10. An email to confirm your order has been shipped is sent to you. This will include a tracking number for your parcel. You can then visit the Australia Post or Temando website for domestic orders or DHL website for international orders to track your parcel.
11. Your order arrives within our carriers general delivery times**
The delivery times provided are an estimate only. While Paddy Pallin will make every effort to ensure delivery within the timeframe (see International Postage Details below for overseas orders), factors such as public holidays and peak delivery times may not always allow this to be possible. This includes any customs-related delays international orders may experience.
If any of your items are not in stock, we will need to order them from our warehouse and delivery may take longer. If we expect your order to arrive outside of these times you will be notified by phone and/or email.
PLEASE NOTE: Orders placed after 9am (AEST) will not be processed until the next working day. This applies to both Australian and international orders.
International Postage Details:
All prices stated are shown in Australian Dollars (AUD) and are GST of 10% inclusive. Orders shipped outside of Australia will not include the 10% GST and total cost of your order will be adjusted at checkout.
Customs, Taxes and Importing
When sending an order outside of Australia, the buyer and/or recipient is responsible for assuring that the product can be lawfully imported to the destination country. Due to international postal regulations Paddy Pallin will declare the order as ‘goods’ and declare the exact value. Please do not ask us to alter the declaration forms as ‘gifts’ as this is against the law. Recipients should be aware that orders shipped to addresses outside of Australia may be subject import taxes, customs duties and fees levied by the destination country. Paddy Pallin takes no responsibility for any charges associated with customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, therefore it is recommended that buyers contact their local customs office for further information.
Paddy Pallin uses DHL Express to delivery to all countries within 3-7 days. The estimated time of arrival for orders does not take into consideration delays associated with custom clearance procedures. For DHL shipping rates, please refer to our shipping quote calculator in the shopping basket. Parcels over 1kg will incur additional charges that must be met by the purchaser before order can be shipped. Our customer service team will advise these additional charges before shipping the order.
For products shipped internationally, please note that some manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).
Returns & Replacements
The above terms also apply to the shipment of any replacement product that might be shipped if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. For additional information please contact us by phone or email.
|Canberra||0200-0250; 2600-2639; 2900-2920|
|Sydney and suburbs
|1000-1920; 2000-2249; 2555-2574; 2740-2786
|Melbourne and suburbs
Geelong and suburbs
|3000-3210; 3335-3338; 3340#; 3427-3429;
3750#-3755#; 3757#; 3765-3767; 3782;
3785-3796; 3800-3809; 3810#; 3910-3915;
3930-3934; 3975-3977#; 8000-8899
City of Toowoomba
Sunshine Coast Areas
Hervey Bay City
4210-4299; 9726; 9728; 9729
|7000-7019; 7050-7053; 7055; 7892
|From all locations listed above to Perth CBD||6000-6005; 6800-6899|