Need help?

For queries regarding your online order, product or expert advice, we'd love to chat!

Phone: 1300 654 259 

(from within Australia)

Or +61 2 8294 5327 (from overseas) 9:00am - 5:30pm Monday - Friday, Closed on Saturday and Sunday and Public Holidays (NSW Time).

Email: paddyinfo@paddypallin.com.au

Or visit our FAQ page

 
Customer Service

Our friendly Customer Service Team are available to help with all of your online purchasing needs and are happy to provide expert advice via our online chat service, email or over the phone. Our Customer Service Team is full of hikers, climbers and outdoor enthusiasts, who are ready to chat about all things adventure. 

Phone Orders

If you would like to make a purchase over the phone, our expert Customer Service Team are able to assist. They are available from 9:30 am - 5:30 pm Monday - Friday (NSW Time) to help.

Special Orders

Looking for a particular item and can’t find it in our range? Our Customer Service team are happy to help track it down. If it is available to us we can order it in for you. For more information on Special Orders, please call our Customer Service Team on 1300 654 259. 

Online Chat

Our Online Chat service easily connects you to one of our expert Customer Service team members who are happy to help with all of your gear, online shopping and adventure related questions. The Chat is able to be accessed by clicking the ‘Help’ button on the bottom left of the screen. 

Why you will love shopping with us!

World's Leading Brands
Paddy Pallin is committed to bringing you the best products from the world’s leading brands. These include Osprey, Scarpa, Patagonia, Icebreaker, Arc’teryx, Sea to Summit, Royal Robbins, The North Face, Nemo, Rab and Helly Hansen to name a few.

People in the Know
When you visit a Paddy Pallin store, you’ll deal with staff that live and breathe the outdoors. Sure, they’re highly trained in their jobs but more importantly, they use our gear every day and for every adventure. That’s why they’re experts in giving you the right advice.

Price Match Policy
If you find an identical product somewhere else in stock at a lower price, let us know and we’ll happily match it. That’s our price promise and we’re sticking to it! Click here for more information on our Price Match Policy. 

Environmental Heartbeat
At the heart of Paddy Pallin’s original philosophy was a strong commitment to the environment. That commitment goes from strength to strength through a number of initiatives such as our ‘Don’t Bag the Environment’ campaign, the environmentally conscious refit of our Bourke St store and environmental grants provided by the Paddy Pallin Foundation.

Product Guarantee
Paddy Pallin stands by all the products we sell. Should any item have a defect in materials or workmanship, we will repair, replace or exchange it at our discretion.