Need help?

For queries regarding your online order, product or expert advice, we'd love to chat!

Phone: 1300 654 259

(from within Australia) or +61 2 9264 2140 (from overseas) 8:30am -5:30pm AEST Monday - Friday, 9am - 5pm AEDT Saturday, 10am - 5pm AEST Sunday.
Email: paddyinfo@paddypallin.com.au

Or visit our FAQ page here


5 Reasons why you wouldn't shop anywhere else

  1. WORLD’S LEADING BRANDS
    Paddy Pallin is committed to bringing you the best products from the world’s leading brands. These include Osprey, Scarpa, Patagonia, Icebreaker, Arc’teryx, Sea to Summit, Royal Robbins, ExOfficio The North Face, Nemo, Rab and Helly Hansen to name a few.

  2. PEOPLE IN THE KNOW
    When you visit a Paddy Pallin store, you’ll deal with staff that live and breathe the outdoors. Sure, they’re highly trained in their jobs but more importantly, they use our gear every day and for every adventure. That’s why they’re experts in giving you the right advice.

  3.  PRICE MATCH POLICY
    If you find an identical product somewhere else in stock at a lower price, let us know and we’ll happily match it. That’s our price promise and we’re sticking to it!

  4. ENVIRONMENTAL HEARTBEAT
    At the heart of Paddy Pallin’s original philosophy was a strong commitment to the environment. That commitment goes from strength to strength through a number of initiatives such as our ‘Don’t Bag the Environment’ campaign, the environmentally conscious refit of our Bourke St store and environmental grants provided by the Paddy Pallin Foundation.

  5. PRODUCT GUARANTEE 
    Paddy Pallin stands by all the product we sell. Should any item have a defect in materials or workmanship, we will repair, replace or exchange it at our discretion. 

 

 

 

PRICE MATCH POLICY

Paddy Pallin will match a competitor’s advertised price for an identical product sold by us subject to the following conditions:

 

How it works: